City wins National Innovation and Technology Award

exist: Erin Romero



El Paso, Texas (KTSM) – The City of El Paso has earned a spot on the 2022 National Government Experience Awards list, which recognizes cities that radically improve the experience of government services.

El Paso is also the only city in Texas to be recognized for best practices in improving accessibility and digital equity.

The city was recognized for the work it did to redesign and launch its city website, which created a more fluid, user-friendly interface, while also working to capture information that could be used to support the city’s strategic planning process.

Launched in July and led by the User Experience (UX) Division of the City’s Information Technology Services Department, the new website redesign aims to overhaul and rebuild the website using a user-centric approach.

The second-place city of El Paso was one of five recipients of the Overall City Experience Award at the virtual GovX Summit this month.

The full list of City Government Experience winners is as follows:

  • 1st place: Louisville, Kentucky
  • 2nd Place: El Paso, Texas
  • 3rd Place: Virginia Beach, Virginia
  • No. 4: Bellevue, Washington
  • No. 5: Santa Monica, California

For more information or to view the full agenda for the virtual event, click here.

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